Video Shuts Down During Zoom Call - Running Mac OS Mojave 10.14.6 on iMac | Community
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cshaffershelby
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March 25, 2022
Question

Video Shuts Down During Zoom Call - Running Mac OS Mojave 10.14.6 on iMac

  • March 25, 2022
  • 1 reply
  • 14 views

My video keeps shutting down during Zoom Calls and will not restart unless I reboot my computer.  I have researched everything, uninstalled Zoom and reinstalled to the app, checked all preferences for Accessibility & Full Disk Access.  Mojave does not have any Screen Recording preference so checking that is not possible.  I have turned off everything that might need to use the camera to avoid any potential interference 

Even after rebooting the computer, it will start working but there is no guarantee that it will continue working.  Everything else works fine, no audio or other issues.  I can see everyone who has their video turned on but just shows up with a black screen.  

Anyone else have this issue or know how to get it resolved??

      1 reply

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 25, 2022

      @cshaffershelby 

       

      If you have a Mac -  try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

      You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

       

      After this, try to reinstall Zoom again.

       

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