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balazon2000
Newcomer
June 27, 2025
Question

Video shows background but not me

  • June 27, 2025
  • 1 reply
  • 175 views

I have a logi web cam.  Everything was working well.  I could show my background, however, you can't see me.  While that does have some benefits, it's not very professional.  Any ideas how to fix it?

1 reply

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
June 28, 2025

First, turn off the background and make sure that your face is properly framed by the camera and that your face is well lit so the camera can see the color of your eyes. The software uses facial recognition to distinguish your face and body from the background.

Second, turn the background back on.

It is best to use a green screen if you have it. If so the screen needs to be evenly lit.

If this works please click accept as a solution.

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