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Explorer
sayittomyface
Explorer
February 2, 2023
Solved

Video screen black

I have turned off adblocker because my video display is a black screen. It didn't do anything and my video display is still a black screen. My laptop is Windows 11 (Lenovo).

    sachinzoomAnswer
    Community Champion | Employee
    February 2, 2023

    Hello there,

     

    These troubleshooting tips should fix your issues:

     

    https://support.zoom.us/hc/en-us/articles/208362326-Video-not-working-on-Lenovo-devices

     

    If this helps, please accept the answer as an accepted solution.

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    5 replies

    Community Champion | Employee
    sachinzoomAnswer
    Community Champion | Employee
    February 2, 2023

    Hello there,

     

    These troubleshooting tips should fix your issues:

     

    https://support.zoom.us/hc/en-us/articles/208362326-Video-not-working-on-Lenovo-devices

     

    If this helps, please accept the answer as an accepted solution.

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    Explorer
    sayittomyfaceAuthor
    Explorer
    February 2, 2023

    My Lenovo laptop states this "Camera privacy mode is no longer supported through Lenovo Vantage. Please use your camera shutter if your device supports it." 

     

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    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 2, 2023

    Hello,

     

    Did you try the video test: https://support.zoom.us/hc/en-us/articles/201362313

     

    If that does not help, try the advanced troubleshooting tips:

     

    1. Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.  
    2. Restart your computer.
    3. Uninstall the Zoom client and reinstall the latest version from our Download Center. 
    4. Visit your device's support and downloads page to update the camera driver:
    5. If not, please open a support ticket for further troubleshooting: https://support.zoom.us/hc/en-us/requests/new
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    Newcomer
    blackscreen
    Newcomer
    May 23, 2023

    I have this same issue with my new Dell computer using Windows 10.  I've done all of things listed above multiple times, but my video screen is still black.  Any other suggestions? 

     

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    Newcomer
    codex174
    Newcomer
    October 15, 2025

    Make sure your camera shutter is open and privacy mode is off, then close other apps using the camera and restart your laptop. Update the camera driver, reinstall Zoom, and check your display with the Black Screen Test to confirm the screen is fine. If your camera still shows a black screen, test it in another app to see if it’s a hardware issue.

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