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Newcomer
WO1
Newcomer
November 26, 2021
Question

Video resolution problem

  • November 26, 2021
  • 1 reply
  • 10 views

Hi ZOOM Users.

I have big problem.. plz let me know solution please...

 

I use an external camera in my studio. I send external camera video to participant by ZOOM. Regrettable zoom video quality is too low. The reason I used external camera that I want to send clearly video to participant. How can I better video resolution on ZOOM?
My pricing is "business".

    1 reply

    jdott16
    Community Champion | Employee
    jdott16
    Community Champion | Employee
    November 30, 2021

    Hello @WO1 

     

    Please see the following support article to assist with better quality video for Zoom: https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 

     

    If you have a business plan and would like full 1080p enabled on your account, please submit a support ticket to enable this feature.  You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.  I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

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