Video refresh issue after meeting ends | Community
Skip to main content
Newcomer
March 27, 2024
Question

Video refresh issue after meeting ends

  • March 27, 2024
  • 2 replies
  • 9 views

I've noticed an issue on my desktop, after any zoom meeting session is ended.  When a meeting is ended, the entire screen appears to refresh.  Meaning it flashes black for a half second.  But after the "flash" most of the screen remains black, with certain blocks of video visible.  As I move the cursor around, the screen will refresh and be viewable.  This is getting frustrating.  My company has removed/reinstalled.  Updated plugins and done most of the normal troubleshooting.  Cant get a good screen snip, as attempting that refreshes the screen, so that all is visible.  The only way I could get a picture of what is happening, if via my cellphone, which the company may not like.  Has anyone else seen this?  I've changed multiple settings and nothing has made any difference.

2 replies

bstrelko
Community Champion | Customer
Community Champion | Customer
March 28, 2024

Can you please provide information (OS, CPU, GPU if applicable) about the computer being used?

 

Also, can you confirm which version of Zoom Client you're using and if this issue has been persistent across multiple versions of Zoom?

klavantAuthor
Newcomer
April 2, 2024

Zoom Client 5.14.12 (23930) VDI

Running VMWare VDI Desktop on Win10.   Hosted on a Dell XPS2710, also running Win 10.  Host CPU is i7-3770S with Intel HD Graphics 4000 and GeForce GT640M as my host PC has dual monitor setup.