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paulvk108
Newcomer
March 24, 2022
Question

Video recording issue

  • March 24, 2022
  • 1 reply
  • 13 views

Hi there, please help. In the first 6 minutes of my Zoom recording there is no video. Only audio. After 6 minutes its okay again without having done anything. What is the cause?

      1 reply

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 24, 2022

      @paulvk108 

      For occasional issues like that, more often than not, it is due to network glitches .

       

      If you are frequently having issues like that, then I would suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new.

       

       

      Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I have assisted in converting your inquiry into a support ticket. Please watch out for a follow up email with information on your case.

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