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Explorer
TW11
Explorer
August 30, 2021
Question

Video Problems

hello, recently the video image of my laptop camera is totally pixelated at zoom. this is only at zoom. at skype and such it is flawless. i have not changed anything in software etc. can anyone help me please? have already uninstalled and reinstalled the zoom client, did nothing...

    1 reply

    Community Manager
    rn-zm
    Community Manager
    August 30, 2021

    Hey, @TW11 are you using an external camera or internal camera? Have you tried reinstalling your camera drivers? You can also try to go into your Zoom desktop client settings > Video > Advanced > Uncheck.

     

     

    If this helped the distortion don't forget to click the 'Accept as Solution' button. If not, I'm happy to further help! 

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