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T
Newcomer
TW11
Newcomer
August 30, 2021
Question

Video Problems

  • August 30, 2021
  • 1 reply
  • 7 views

hello, recently the video image of my laptop camera is totally pixelated at zoom. this is only at zoom. at skype and such it is flawless. i have not changed anything in software etc. can anyone help me please? have already uninstalled and reinstalled the zoom client, did nothing...

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    August 30, 2021

    Hey, @TW11 are you using an external camera or internal camera? Have you tried reinstalling your camera drivers? You can also try to go into your Zoom desktop client settings > Video > Advanced > Uncheck.

     

     

    If this helped the distortion don't forget to click the 'Accept as Solution' button. If not, I'm happy to further help! 

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