Video problem since the latest version | Community
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Newcomer
January 9, 2023
Question

Video problem since the latest version

  • January 9, 2023
  • 13 replies
  • 9 views

Hello,

 

Since the last version, a few people around me have reported video streaming problems. (Green screen, jerky image or the same symptoms as a false contact)

 

Testing the capture devices, no apparent problems. No worries in the Zoom settings either (or I didn't wait long enough). However, as soon as a zoom meeting is launched, the flow problem comes back.

 

Driver update OK
Zoom re-installation OK
Windows update OK
Despite everything the problem persists.

 

I had an old installer on my PC (version 5.12.9). I installed it and the problem is not .

An element in the last update created this failure.

 

Would it be possible to investigate?

 

Thanks in advance.

 

    13 replies

    Newcomer
    February 21, 2023

    We are experiencing this too after the latest FW update. 

    Newcomer
    February 22, 2023

    This was happening with the 5.13.6 update. I rolled back to 5.13.5 which seems to be stable at this time.

    Newcomer
    February 23, 2023

    Is this only a issue with the pc version of zoom.? I have it on my laptop since I don't use my phone app much for it. I'm going to share the fix with my other members but I wanted to know if those with phones would have this issue and if it would be the same fix if so? 

    Newcomer
    August 19, 2023

    "Go to Advanced Video Settings and uncheck Optimize video quality with de-noise" worked for me...

    (very old laptop).