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Explorer
Jan 9, 2023 6:57 PM UTC
Question

Video problem since the latest version

Hello,

 

Since the last version, a few people around me have reported video streaming problems. (Green screen, jerky image or the same symptoms as a false contact)

 

Testing the capture devices, no apparent problems. No worries in the Zoom settings either (or I didn't wait long enough). However, as soon as a zoom meeting is launched, the flow problem comes back.

 

Driver update OK
Zoom re-installation OK
Windows update OK
Despite everything the problem persists.

 

I had an old installer on my PC (version 5.12.9). I installed it and the problem is not .

An element in the last update created this failure.

 

Would it be possible to investigate?

 

Thanks in advance.

 

    37 replies

    Newcomer
    Feb 21, 2023 10:00 PM UTC

    We are experiencing this too after the latest FW update. 

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    Newcomer
    Feb 22, 2023 6:42 PM UTC

    This was happening with the 5.13.6 update. I rolled back to 5.13.5 which seems to be stable at this time.

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    Newcomer
    Feb 23, 2023 1:07 AM UTC

    Is this only a issue with the pc version of zoom.? I have it on my laptop since I don't use my phone app much for it. I'm going to share the fix with my other members but I wanted to know if those with phones would have this issue and if it would be the same fix if so? 

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    Newcomer
    Aug 19, 2023 4:55 PM UTC

    "Go to Advanced Video Settings and uncheck Optimize video quality with de-noise" worked for me...

    (very old laptop).

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