Video Panel disappears randomly while screen sharing | Community
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S
Newcomer
samw
Newcomer
November 1, 2023
Question

Video Panel disappears randomly while screen sharing

  • November 1, 2023
  • 3 replies
  • 23 views

I am on Mac Mini 2023 with two monitors. On occasion, the video panel with the participants just disappears when I screen share, which is very frustrating. I have "use dual monitors" selected. This happens randomly without obvious reason.

 

For example, today I was in a Zoom session, and everything worked fine - could see the video panel while screensharing. I disconnected and reconnected to the same Zoom session, but when I screen shared, the video panel disappeared. Clicking on "show video panel" button did not do anything. I tried stopping and restarting screen share several times but did not fix it. I tried searching around different desktops but could not find the video panel. The only way I fixed this was to quit and restart Zoom and rejoin the meeting - fortunately this worked. Any ideas how to fix this?

    3 replies

    K
    Newcomer
    KeyLimePie
    Newcomer
    November 2, 2023

    I have the same issue, it started out of the blue from one Zoom to the next: I could see the gallery and then I could not. Disappeared when I screen shared and no button to get it back.

      S
      Newcomer
      samwAuthor
      Newcomer
      November 20, 2023

      I found a potential workaround, when this happens I went into settings and turned "use dual monitors" off and back on. It seems to bring back the video panel. Definitely not a solution but a temporary fix

        N
        Newcomer
        Nickyes
        Newcomer
        June 3, 2024

        The same problem occurs if "use dual monitors" is already off. But i will test if toggleing on/off will fix this problem, thanks.  Anyway I'm agree: maybe is only a workaround. A fix is needed.

         

        J
        Newcomer
        JAWL
        Newcomer
        July 10, 2024

        before the update, when I screen shared my video panel would disappear, but I there was a dropdown where I could show video panel. A bit clunky, but it worked. After the recent update June/July 2024, the video panel disappears during screen sharing, but I can't find anywhere to show video panel. Am I missing something? or is this just an oversight by the programmers.

        (actually it is quite annoying having to reposition and resize the video panel every time I screenshare. It would be great if something could be done about that - but most importantly, I often need to see the video panel while screen sharing, so where is that option?

        )

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