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Newcomer
June 18, 2023
Question

Video is not converting

  • June 18, 2023
  • 2 replies
  • 15 views

Hello together,

 

I have a problem with my recorded Zoom video. When I double-click the video it is not converting. Can somebody tell me how I can convert the video so that I can watch it?

 

Thank you.

2 replies

Community Super Champion | Partner
June 18, 2023

hi schutzschild,

 

Convert using the Zoom desktop client
For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

Troubleshooting local recording issues – Zoom Support

 

thanks,  eliot

Newcomer
June 19, 2023

When I open the desktop client I can't see my recorded file under "recorded". It says "no recorded meetings".

Newcomer
June 19, 2023

If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process. If you change the name of the double_click_to_convert. zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly.

 

Regards,

Will

Newcomer
June 19, 2023

I did not do the things you write. I didn't close anything and didn't change any name of the file.