Video is not converting

Forum|Forum|2 years ago
June 18, 2023
2 replies
15 views

Hello together,

I have a problem with my recorded Zoom video. When I double-click the video it is not converting. Can somebody tell me how I can convert the video so that I can watch it?

Thank you.

E

Eliot

Community Super Champion | Partner

hi schutzschild,

Convert using the Zoom desktop client
For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

Troubleshooting local recording issues – Zoom Support

thanks, eliot

S

schutzschildAuthor

Newcomer

When I open the desktop client I can't see my recorded file under "recorded". It says "no recorded meetings".

W

willjoe2442

Newcomer

If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process. If you change the name of the double_click_to_convert. zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly.

Regards,

Will