video glitching and freezing

Forum|Forum|3 years ago
February 12, 2023
5 replies
8 views

Recently, I have observed that some of the participant videos during my meetings have been experiencing glitches and distortions. I am not sure if the issue is on my end or if there is a solution that I can suggest to resolve the problem. It has become difficult to communicate effectively through video with them. Sometimes, turning their video off and then back on again temporarily improves the quality, but after a few seconds, the glitches and freezes persist, or the video may go blank

Video

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dorlevi

Newcomer

It happens also for me and another person I am working with.
it starts to happen after my computer updates a new zoom version.

D

divineerin

Newcomer

ME TOO! It happened after a ZOOM update! it's so frustrating not being able to talk to a real person!

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rn-zm

Community Manager

Hey @okoro @divineerin @dorlevi can you please share the current version you're currently running Zoom on?

Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend updating to the latest version when it is available to receive the best video and audio experience.

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LpB_SE

Newcomer

After an update done January 18, 2023 (don't know the version number) I had the same issue. Downgrading to Version: 5.11.11 (8425) solved the problem.

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rn-zm

Community Manager

Hmm @LpB_SE do you mind updating to 5.13.7 (15481 Release notes) and let me know if you're still running into this issue?

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tessie711

Partner

Still happening as far as I know, have had a couple work related complaints about it in the last few days...is it possible the version has to be 5.13.7 to resolve?

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Elizabeth17

Newcomer

Happening to me as well. VERY frustrating especially if I'm presenting.

I use my institutions account, so I don't know the particulars of version, etc.