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G
Newcomer
GJB
Newcomer
November 3, 2021
Question

Video Filters

  • November 3, 2021
  • 19 replies
  • 14 views

My video filters suddenly disappeared.  I am running Zoom 5.8 and I have had no problem before.  I checked my account and Video Filters is selected.  I reset but still no sign of them in video settings when I enter a meeting.  What's up?

      19 replies

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      M
      Newcomer
      mrsguad
      Newcomer
      March 2, 2023

      March 1, 2023 and my filters option is gone as well. I only see "background and effects". Bring it back, please!

       

        K
        Newcomer
        Krystyn
        Newcomer
        March 11, 2023

        Same issue here. March 2023. I got logged out from my zoom application recently, and when I signed back in, Filters were just gone. I have uninstalled, reinstalled, uninstalled again, tried installing previous versions, cleared out my registry (after uninstalling), nothing works. 

          B
          Newcomer
          bethchicago
          Newcomer
          March 12, 2023

          Was you able to resolve the issue?

          D
          Newcomer
          diligentzoomer
          Newcomer
          March 17, 2023

          No. Filters do not appear on the latest version of Zoom, as of 03-17-23 on iMac. Very frustrating, especially with different white balance and lighting issues.

            B
            Newcomer
            bethchicago
            Newcomer
            March 12, 2023

            Is there a solution to the video filter issue??

              ZoomVA
              Community Manager
              ZoomVA
              Community Manager
              March 14, 2023

              Hi @bethchicago I understand that you are not able to access or use video filters in your Zoom Meetings.  Unfortunately, not all Zoom features are available in all regions.  I am sorry for any inconvenience this may cause.  As always, we appreciate your use of Zoom.

              H
              Newcomer
              Hsat
              Newcomer
              March 16, 2023

              Hello Virgina, I'm having the same problem. Is it due to local restrictions? Otherwise I find "not available in all regions" to be a weird response when 1) it was available for years and 2) Chicago (where I'm guess bethchicago is) has a high concentration of users. Where can we find out more about when filters will be (re)phased back in for all users/subscribers? And also about the decision to add countless bells and whistles that, frankly, just get in the way and will go untouched, whilst taking something well-utilized away?

                D
                Newcomer
                Drutledgekfalls
                Newcomer
                March 16, 2023

                With all due respect to Zoom Moderator, the suggestion that reinstalling Zoom will make a difference is lazy, and frankly, a garbage solution. Even less useful is the suggestion that some users can't see the options because of their region. If you took just a few extra seconds to read the common issue, the features WERE available and then all of a sudden became UNAVAILABLE and in at least one case (mine) are now again AVAILABLE without any intervening steps on my part. This is a Zoom software issue - either a bug or a built-in back end demand management function.

                 

                  B
                  Newcomer
                  bethchicago
                  Newcomer
                  March 16, 2023

                  Thank you those were exactly my thoughts too. 

                    K
                    Newcomer
                    Krystyn
                    Newcomer
                    March 16, 2023

                    Same. I’m also in the Chicago area, and it makes no sense that I lost filter capability when I had it before and nothing changed. 

                      S
                      Newcomer
                      sasTX
                      Newcomer
                      March 17, 2023

                      If the feature is not available in certain areas, which might explain why I can't see it but my remote co-workers can, how about you give us a list of which features are not available in what areas so that I can adjust my future efforts where it won't be a complete waste of time.

                        E
                        Newcomer
                        ExDC
                        Newcomer
                        May 14, 2023

                        Amen, amen, amen.  After days of ridiculous suggestions and answers from Customer Support back in Feb or March, I finally got the "this feature is not available in your area" response and a shutdown after that.  But I am in CHICAGO. What? My colleagues in Portland, Boston, DC, California (separate accounts) all have had no problem with the video filters feature, and here in Chicago we haven't had it for months? I still don't really believe that answer, but Zoom plainly has no interest in solving this one.

                         

                          B
                          Newcomer
                          bethchicago
                          Newcomer
                          May 14, 2023

                          Smh at Zoom response. 

                            D
                            Newcomer
                            diligentzoomer
                            Newcomer
                            March 17, 2023

                            Ridiculous. . Filters do not appear on the latest version of Zoom, as of 03-17-23 on iMac. Very frustrating, especially with different white balance and lighting issues. VERY unprofessional to remove features that meetings RELY on and choose Zoom (over others) to present their business. 

                              D
                              Newcomer
                              DanniB
                              Newcomer
                              April 2, 2024

                              Found this thread because I, too, lost the ability to see or use filters. I used to be able to do so, but awhile back the ‘Backgrounds & Effects” tab only shows Virtual Backgrounds. I can’t use filters or avatars. Mac OSx 12.7.3, always have the latest version of Zoom, which I’ve paid for. But I lost an ability I used to have. Please help?

                              G
                              Newcomer
                              GonzoDog
                              Newcomer
                              September 19, 2025

                              Not sure if anyone is still having this issue , but I experienced it and I believe it was based on where my location was.  When my VPN was connected to Chicago, it wouldn't didn't show avatars and video effects.  When I reconnected to my VPN through New York, it showed back up.

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