Video disabled only for person speaking when in gallery view | Community
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K
Newcomer
kghansen57
Newcomer
January 17, 2024
Solved

Video disabled only for person speaking when in gallery view

  • January 17, 2024
  • 3 replies
  • 2 views

When in gallery view during a meeting, the video is disabled for the person speaking (only when the person is speaking). Other participants' videos work fine when they are not speaking. Has anyone experienced this, and, if so, how did you fix it?

Best answer by kghansen57

Our tech support people discovered that I had a 32-bit version of Zoom. When they upgrade to 64-bit, the problem disappeared.

3 replies

X
Newcomer
xstien
Newcomer
January 23, 2024

Hello, I have the same problem, we were 6 in the meeting and I was seeing the speaker's video black and when someone else weas speaking, their videos became black and the previous speaker's video went back to normal.

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
January 23, 2024

This may be a bug in the specific version you are using. Latest version is 5.17.2 and I see no issue with this version.

K
Newcomer
kghansen57AuthorAnswer
Newcomer
January 23, 2024

Our tech support people discovered that I had a 32-bit version of Zoom. When they upgrade to 64-bit, the problem disappeared.

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