video box not showing when screen is off | Community
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Newcomer
February 14, 2025
Question

video box not showing when screen is off

  • February 14, 2025
  • 1 reply
  • 1 view

I host meetings each week. In the last week, I have noticed that if someone has their screen off, there is no longer a black tile with their name showing. I can only tell if someone has joined my meeting when I look at the bottom toggle bar.

 

Is there a way to ensure that the boxes for participants are visible to myself as the presenter EVEN if they have their screen off?
Thank you

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
February 17, 2025

Hi, @erinshah.

 

Sounds to me like you have disabled the “Show/hide participants who have their video turned off”.  See the section in this Zoom Support document for guidance:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063672#h_7fbf4fed-9ea2-44ed-83d4-11f1b7b689cd 

erinshahAuthor
Newcomer
February 17, 2025

Thank you! I just found that option this week. Appreciate the reply