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janetcrowley
Newcomer
janetcrowley
Newcomer
August 17, 2021
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  • August 17, 2021
  • 3 replies
  • 2 views

I am the admin for our corporate ZOOM account and I have had several of our hosts tell me that they are suddenly having trouble getting their webcams, both internal and external, to work in ZOOM meetings. Anyone else experiencing this or have any advice?

      Best answer by janetcrowley

      Thank you. Will give this a try!

      3 replies

      W
      Newcomer
      wfh_withcoffee
      Newcomer
      August 17, 2021

      Hi @janetcrowley ,

       

      Without knowing more information, I would surmise that this is a security issue that can be resolved with some OS settings adjustments:

       

      I hope this helps! 

       

        janetcrowley
        Newcomer
        janetcrowleyAuthorAnswer
        Newcomer
        August 18, 2021

        Thank you. Will give this a try!

          L
          Newcomer
          lisakuranda
          Newcomer
          November 10, 2022

          my video has a red line through it that does not allow me to show my video/camera

          E
          Newcomer
          edidavidson
          Newcomer
          January 22, 2023

          I was able to resolve my issue with help from Syaufe Harriz from Zoom.

          My paid account allows for support via e-mail.

          I had to uninstall Zoom, restart my computer and then reinstall Zoom.

          I had uninstalled and reinstalled previously, but it did not resolve the issue without the intermediate step of restarting the computer.

          It is working normally again.

          Edi

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