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seeknp
Newcomer
September 13, 2021
Solved

Using Zoom on Chromebooks

  • September 13, 2021
  • 4 replies
  • 51 views

Hi.

I am having trouble using Zoom on my Acer Chromebook.

Currently I have both the Zoom app and Zoom Cloud Meetings for Chrome extension.

Which one should I use please?

 

The sort of problems i seem to have is with High CPU Quality affecting the sound quality , as well with bandwidth.

When on in a meeting, my sound seems to be made mute except when i am speaking.

 

Does any one have any ideas or any way to help me please?

 

Thank you

 

Alistair Clarke

Usk

Wales., UK.

    Best answer by Bort

    Hi @seeknp 

    Since the ChromeOS app is being deprecated sometime next year (the Chrome team is phasing out Chrome Apps from their platform), I would really recommend using the Zoom Web Client, which already has more features and functionality than the ChromeOS app. This may improve your CPU usage, but I cannot say for sure. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    4 replies

    Bort
    Employee
    BortAnswer
    Employee
    September 13, 2021

    Hi @seeknp 

    Since the ChromeOS app is being deprecated sometime next year (the Chrome team is phasing out Chrome Apps from their platform), I would really recommend using the Zoom Web Client, which already has more features and functionality than the ChromeOS app. This may improve your CPU usage, but I cannot say for sure. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      C
      Newcomer
      cunnidc
      Newcomer
      October 7, 2021

      I also have a Acer Chromebook and have been having issues with frozen video when using Zoom PWA. I was previously using a Google Pixelbook Go with no issue so I suspect its hardware related. Having said that, the Acer has a reasonable spec so I'm disappointed that Zoom performance is so poor, especially when I have no issues with my low-end Android phone. Is there anything in the pipeline to address these issues on Chromebook?

        S
        Newcomer
        seeknpAuthor
        Newcomer
        September 13, 2021

        thank you Bort for your reply

        P
        Newcomer
        PierreG
        Newcomer
        September 20, 2021

        Hello. I was curious if anyone of you are using chromebooks? it looks like zoom for chromebook doesn't have features for online music school such as "original sound" resulting in problems for the teacher.  My children are using chromebooks. Anyone with workarounds? thank you.

        M
        Newcomer
        MaDeKi
        Newcomer
        February 1, 2023

        Hello. Hope you are all well. I have been using Zoom for Windows without issues for quite some time, with one participant using Chome PWA on her Chromebook. Everything was fine until recently. She can hear and see me, but I can't see her, although I can hear her. Recently when I invited another participant, I could suddenly see the video of the first participant. I don't know why this is happening. She also mentioned that below her video, the controls menu, has no audio or video controls. Originally, she used to have those. Now her control menu starts with "participant"... Can anyone help? Thank you.

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