Users switch from paid account to basic | Community
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Newcomer
ArmandoHL
Newcomer
May 23, 2022
Question

Users switch from paid account to basic

  • May 23, 2022
  • 1 reply
  • 3 views

Hello:

 

This happens everyone in awhile, but some of our paid users are switched to Basic accounts in the system. We have a small number of admin's so it isn't anyone changing them on the backend.  But wondering why this is happening? 

 

Thanks, 

Armando 

    1 reply

    M
    Community Champion | Employee
    Mr_Zoomtastic
    Community Champion | Employee
    May 23, 2022

    Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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