Users meetings are being auto-recorded despite this setting being turned off.

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We have several users reporting that their calls are being auto recorded. This happens under any event with a Zoom meeting attached. Auto-record is turned off on the org level and when people make the event, yet when the meeting starts, they find that they are being recorded. We've found a short term fix by using the Web portal to edit each event to turn off auto-recording, but this isn't really a solve. Does anyone have a better solution?

YaBoiB

Community Champion | Employee

Hello @edelfert,

You can have Zoom generated meetings and you can also have a PMI Zoom call, which is your personal room within Zoom with a dedicated Personal Meeting ID.

What I believe that is happening with these users is that they have a setting enabled to schedule meetings using their PMI and there PM settings have auto-record enabled. This setting is separate from the org level settings.

You can check in two places if I am correct about this issue. One is the users affected personal meeting rooms.

The second is at the org level and it is under account management > account settings > schedule meetings > Use Personal meeting ID (PMI) when scheduling a meeting.

I would check the org level first if it were me.

Let me know if that helps.

Thanks,

Brandon

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edelfertAuthor

Explorer

Hi @YaBoiB

Thanks for the response! I checked with a couple of the effected users and it doesn't appear that they had auto-record enabled. This was under Personal > Meetings > Personal Room and I tried hitting edit and show more options but couldn't find anything.

At the org level that setting is turned of. Are you saying it should be on?

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