User Setting not working as intended | Community
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T
Newcomer
Tolgs
Newcomer
June 7, 2023
Question

User Setting not working as intended

  • June 7, 2023
  • 2 replies
  • 9 views

Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.

Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.

I am troubleshooting against walls, and do not know, where else to look.

 

In the screenshot, you can see the setting, I am talking about.

 

Thanks in Advance

    2 replies

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    June 7, 2023

    Hello,

     

    Please read this if you haven't already done so;

     

    https://support.zoom.us/hc/en-us/articles/360037117472-Configuring-authentication-settings-and-profiles

     

    Is the ability to allow authentication exceptions enabled?

     

    Regards

     

    If my reply helped, don't forget to click the accept as solution button!

     

    T
    Newcomer
    TolgsAuthor
    Newcomer
    June 8, 2023

    Hey Frank, thanks for answering.

    I looked into your link and am not sure, how to resolve our issue with that. We have 3 users with the same settings. If 2 users create a meeting, an external does not need to have a Zoom account to join. 

    For some reason, if that one user creates a meeting, externals will be prompted to create one.

     

    How can we normalize those settings, that everyone has the same outcome?

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