User in China always get 13215 error | Community
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Explorer
apple123
Explorer
November 9, 2023
Question

User in China always get 13215 error

  • November 9, 2023
  • 3 replies
  • 66 views

I upgrade my zoom account to Zoom one PRO on Nov 3,2023. But all my team member in China can not join my meeting. We always got 13215 error.

 

 

Any solution for it?

      3 replies

      Newcomer
      AriaGreen
      Newcomer
      November 14, 2023

      I have the same issue. Did yours get solved?

      Participant
      Ken-Z
      Participant
      November 20, 2023

      ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation！

       

      And such regulation was not communicated to the users before they made a payment to purchase the service.  

      Newcomer
      lee907
      Newcomer
      December 16, 2023

      如何提交 退款？

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