URGENT: Request to Cancel Annual Subscription Before October 20

Hello Zoom Billing Support,

I am writing to request the urgent cancellation of my annual Zoom subscription, which is billed monthly.

I accidentally selected an annual plan, believing I could cancel it whenever I no longer needed the service. I no longer need Zoom and cannot commit to paying for the remaining months until May 2027.

My next monthly payment is scheduled for October 20, 2026, and I would like to resolve this before that date.

When I try to cancel through my account, it only shows that my subscription will remain active until May 2027. I am therefore requesting early termination of my annual commitment without an early termination fee, and confirmation that no further charges will be made.

I would sincerely appreciate your understanding and help with this situation. I am not requesting a cancellation of the May 2027 renewal only; I need to terminate the current annual commitment and avoid future monthly payments.

Please escalate this request to the appropriate billing team and confirm the available options as soon as possible.

Thank you for your time and assistance.

Kind regards,
Kathia