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Newcomer
robert889
Newcomer
November 5, 2024
Question

Upgrade version

  • November 5, 2024
  • 3 replies
  • 2 views

I have paid PRO version.  On logging in, I am blocked by a message saying I need to upgrade to the latest version and I should refer to our 'IT team'. But like so many users there is no 'IT team'. All paths in self help lead to circular non-solutions and blocks. This should have a simple answer. I don't know of any other platform provider which blocks a free system upgrade.

    3 replies

    L
    Newcomer
    LBCSD
    Newcomer
    November 5, 2024

    I am having same issue. Uninstalled and reinstalled to try to get most recent, but it is all the same version. 

    Did you have any resolution? 

      M
      Newcomer
      marionvb
      Newcomer
      November 7, 2024

      Me too, can't get update, and get into auto loops that I don't have the required info to continue.

      MGSR
      Community Manager
      MGSR
      Community Manager
      November 12, 2024

      Hello there,

      I'm sorry for the inconvenience and late response.

      If your device is not currently managed by an organization and you are receiving the error message "Please contact your IT team to update your app" when trying to update your device or when trying to join Zoom Meetings or webinars, then Zoom recommends uninstalling and reinstalling the Zoom Application.

      You can read more in this article. 

      Let us know if you need further assistance.

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