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Newcomer
October 15, 2021
Question

UPDATES

  • October 15, 2021
  • 1 reply
  • 8 views

I have tried over and over again to update my version of Zoom.  I hit UPDATE & INSTALL and NOTHING HAPPENS.

I am now locked out of important Zoom meetings and beginning to have Senior Tech Panic attacks!

Please help or provide a phone number so I can talk to a human being. 

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 16, 2021

    Hi @Elana48 

     

    Phone support is available to Business accounts and above - not Basic or Pro.

     

    With your problem I would suggest trying to update with a fresh download, rather than from within the app.

     

    https://zoom.us/download