Updated zoom on PC now camera is glitching

Forum|Forum|3 years ago
January 11, 2023
8 replies
0 views

My PC did a zoom update yesterday. Since then my camera is glitching. Getting black and white lines and fuzz. Green screen and also camera is freezing. This happened several times during my 1 hour meeting. Can anybody help?

L

LuSilvestre

Newcomer

I'm having the same problem, Claire! I really hope someone can help us!

P

Peter165

Newcomer

Just did update and same thing.

I

imatulevicius5

Newcomer

I have the same problem after update. How to solve?

S

St3phani3

Newcomer

Same thing happening here. My entire business is virtual -- really hoping someone figures this out!

J

JadeG

Newcomer

same thing happened to me. I raised a ticket and zoom sent a link on video crashes.

try everything including uninstalling the zoom app and installing again and issue still remain.

after 3 hrs realized this happens when I have chrome browser on in the background.

I need the browser on to share files for the meetings and never had problems before today’s update.

C

carfen

Newcomer

I have the same problem on zoom after update with Windows 11. Would using Firefox instead of Chrome help? I do need to share lots of files for my work.

K

kizzy1

Newcomer

hi there all . i am having same problem when i join meeting i loose all video. when coming back to main room from breakout room and my chrome book is new. its the update or it crashes

K

knsphysio

Newcomer

Has anyone figured this out?!! I am having same issue, no change internet or device. Suddenly green screen/fuzzy as people join my meeting. Only since most recent update.

R

rubankristin03

Newcomer

i am also having the same issue

J

JadeG

Newcomer

Hi I found the solution from another email thread on Zoom community

Poked around other sites and found this response from Zoom Support: Appears the fix will occur 01/16/2023

Chris V. (Zoom)

Jan 12, 2023, 12:15 EST

Hi,

Thank you for contacting Zoom Support, my name is Chris and I'll be working on this ticket with you.

I understand you are experiencing video issues after updating to the latest Zoom Version 5.13. We would like to apologize for the inconvenience.

Our Engineers have reproduced the issue and found the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs.

The issue is expected to be fixed on the 5.13.5 version which will be released next Monday, January 16th.

While waiting for a fix, we have these work arounds that can resolve the issue for the time being:

Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')

Select ‘Video’ > Advanced > Uncheck ‘Optimize quality of the video | send with de-noise

Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)

Roll back and re-install instructions for Windows

First uninstall the current Zoom version (Windows)

The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.

Could you please run the CleanZoom application in the attachments, and then restart your computer when it's finished?

Once done restarting please visit this link

EXE 64-bit:
https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.

Roll back and re-install instructions for MAC

Click on the Zoom Icon at the dock while you have the Zoom Client running.

On the upper left you will see zoom.us, click on Uninstall

Once Zoom is completely uninstalled, visit this link below to roll back to the previous version.

For Intel Processors
PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
M1 Processor version:
https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64

Thanks,
Chris

Attachment(s)
CleanZoom.exe