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Explorer
July 14, 2022
Question

Update this morning now no one can hear me

My zoom has been working fine for years. This morning zoom asked me to do an update. I did. Now no one can hear me. I've tried to go to zoom audio settings. and to audio settings in my Mac and nothing works. 
Help please anyone? Thanks. 

4 replies

Explorer
July 14, 2022

I'll leave this window open and check back tonight every 30 minutes or so. Thanks.

 

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Newcomer
August 7, 2022

I have the same problem. Laptop microphone works fine but not on zoom. I have tried everything, uninstalling updates, system restore, even re-installed windows and still not working.

help

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Newcomer
August 30, 2022

I am also having this problem. Has anyone come up with a solution?

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Newcomer
August 30, 2022

Marlabe, 

I did find a solution. None of the ones on this forum worked for me but after 7 hours of searching google, i found it what worked for me, hopefully it works for you!

 

My laptop has an app for the sound, called 'Bang & Olufsen'. After an update this took over the sound.

 

IF your laptop has Bang & Olufsen app, try this:

  1. Search your Laptop apps / programs for the Bang & Olufsen app. (A-Z your programs and go to 'B')
  2. Click on NOISE CANCELLATION tab.
  3. Disable Noise Cancellation by switching it off. 

This worked for me and i hope it does for you. The answer lies in where another application has decided to take over control of your sound / Microphone hence is works on Laptop and not on Zoom.

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