Update on macOS Monterey fails every single time | Community
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Newcomer
May 24, 2022
Question

Update on macOS Monterey fails every single time

  • May 24, 2022
  • 8 replies
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Updating from within the app on macOS Monterey fails constantly. I have to come to the Zoom website and find the download and then install the new version. Please fiX!

    8 replies

    miklosUXAuthor
    Newcomer
    May 31, 2022

    Uninstalled - reinstalled. Trying to update from within the app with "check for updates" it fails again.  Monterey 12.4/ Zoom version 5.10.6 (7526)

    Newcomer
    July 22, 2022

    I have 5.10.4 (6592):

    Zoom: "A new version of Zoom is available!"
    Me: clicks "Update Now"
    Zoom: "The update didn't work!"
    Me: clicks "Retry" (repeat a couple of times)
    Me: restarts zoom
    Zoom: "Zoom has been updated!"
    (5 minutes pass)
    Zoom: "A new version of Zoom is available!"

    miklosUXAuthor
    Newcomer
    August 15, 2022

    Still going through this every.single.time.  🙎

    miklosUXAuthor
    Newcomer
    October 15, 2022

    This is still happening after months and months of waiting for a solution. It's still the same! Can't update from within the app. Error code 10002.

    Newcomer
    November 17, 2022

    Any resolution for this yet? I am getting the same problems with error code 10004 repeatedly.

    Newcomer
    November 19, 2022

    We too have this issue. Update fails every time on MAC and iPad.

    Newcomer
    February 11, 2023

    Does anyone have an answer to this yet? Mine fails every time!  Very frustrating!!!

    Community Manager
    March 21, 2023

    Hi @miklosUX @terryc2c @Dadsteve @JayneMW @kentquirk suggest looking into the KB article on Zoom error code 10004 and let me know if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks!