Unstable zoom video

Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech. Contact your corporate IT department to check your WiFi hotspot. Turn off group HD in your Account Management if your WiFI bandwidth is insufficient. Turn off your corporate VPN if it's not required for the meeting.

Regards,

Diana

Thanks Diana - 

I'm actually on a 300 MB fiber line.  My system has a 100 Mb back end.  I had the same problem on a different system with a 300 MB back end.  Bandwidth was the first thing I tested.  I'm also hard-wired to the router.

This was an issue with the video processing as experienced by others.  The sound never lost sync.  

Since then the Zoom app has been updated 2-3 times and i also made settings changes as suggested in this thread and I have not experienced this since.  By process of elimination and having the same problem on other computers here, and similar people expressing similar problems, it had to be within the Zoom app itself.  So this appears to have been resolved now.

I too am on a fiber optic line with wide bandwidth, but the problem generally persists. I tried every suggested "fix" on this and other threads, most of which ended up with no picture at all getting to a friend in test zooms. All he would see was a greyed out box when I'd turn on my video. The latest suggestion I encountered was to link the zoom application directly to my Nvidea card. That SEEMS to have eliminated the totally absent video, but I still get a somewhat choppy delivery of my image according to my friend. I'm going to consider that a win for now and stand pat, as I need to be reasonably online to convene and co-host a virtual political convention in four days. Still hoping the Zoom people will figure out what's causing the bug and get it fixed sooner rather than never!