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Explorer
hshakeel
Explorer
March 10, 2022
Question

Unmute issue

  • March 10, 2022
  • 5 replies
  • 34 views

Other parties don't hear upon unmuting via zoom mobile android. Is this an app issue or a hardware issue?

    5 replies

    Community Champion | Employee
    colegs
    Community Champion | Employee
    March 11, 2022

    @hshakeel unmuting the app should unmute you for everyone.  Please verify that you do not have yourself muted on either your phone/tablet or your headset if you are using one since unmuting the application will not unmute the hardware.

    Explorer
    hshakeelAuthor
    Explorer
    March 14, 2022

    Thanks for the reply. I'm connected to my car via Bluetooth (also sometimes not connected to any device) and noticed sometime others did not hear me on unmuting. Could this be a hardware issue?

    Community Champion | Employee
    colegs
    Community Champion | Employee
    March 15, 2022

    @hshakeel it could be device related, but more likely it is due to the background noise causing your voice not to be heard on the microphone.   Does the problem mostly occur while you are driving, or does it happen while you are parked as well?

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