Unable to use login to the newly subscribed zoom plan

Hello,

I hope this mail finds you well?

I subscribed for a monthly zoom plan but can't use it.

Pls, what should be done?

Ferdinand

Community Super Champion | Customer

You need to assign your newly purchased license to your user account. See this web page for assistance:

Follow these steps taken from the article:

Sign in to the Zoom web portal at https://zoom.us.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
Click Edit at the end of the user row. This will open a window.Choose the User Type to assign, selecting Licensed.
After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
(Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
Click Save.

The license is now applied to your user account and you can use it immediately.

Sign up