Unable to start Recording using "Save to Desktop" option. | Community
Skip to main content
S
Explorer
sshwe
Explorer
December 21, 2024
Solved

Unable to start Recording using "Save to Desktop" option.

  • December 21, 2024
  • 4 replies
  • 53 views

I get ONLY option as - record to Cloud. Can't see any Record to Computer option.

Why this option is NOT enabled? When my settings have the option selected - record to computer.

 

 

    Best answer by sshwe

    Solution: Download the Desktop App and I can see the option to "Record on Computer"

    4 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 24, 2024

    Welcome to the Zoom Community, @sshwe.

     

    Are you on a desktop computer? There’s no local recording on phones and tablets. See this Zoom Support article for some additional info:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076922

     

    Are you on an account by yourself? If you’re in a Business, Enterprise, or Education account, your administrator might have disabled this feature.

     

    Are you the Host of the Meeting? Attendees might not have permission from the Host to record locally. 

    S
    Explorer
    sshweAuthor
    Explorer
    December 25, 2024

    Hi Ray, Thank you for your response!

    Yes, mine is on Laptop & I am the Host.
    I have a paid subscription & this feature was very much active till Cloud Space got full.
    I cleared the space.

    I was recording on the Laptop. But now this feature doesn't appear anymore.

    How to activate it back?

    S
    Explorer
    sshweAuthor
    Explorer
    December 25, 2024

    Hi Ray, Thank you so much for your response!
    Yes, I am using a Laptop.

    And this feature was working since a very long time.

     

    Recently my free memory on ZOOM got full.

    But I created space.

    From that time this feature is Not Available.

    Earlier I was recording on the Laptop.


    Now, I have NO CLUE how to get it back!

    S
    Explorer
    sshweAuthorAnswer
    Explorer
    December 25, 2024

    Solution: Download the Desktop App and I can see the option to "Record on Computer"

      W
      Newcomer
      Waqas56
      Newcomer
      December 26, 2024

      If you're unable to start recording using the "Save to Desktop" option, it could be due to several reasons. This issue might occur in various applications like screen recording software, video capture tools, or even browser extensions. Below are some common causes and troubleshooting steps to help resolve the problem:

      Permissions Issue:

      Insufficient Disk Space:

      Corrupted Desktop Path:

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.