Unable to See Teammates Recorded Meetings

I am an admin in my Zoom account. In the past, I have been able to see my teammates meetings that they record, just like I can see my own. 

Now, if I go to a recorded meeting, I can see the name of the meeting and how long the meeting was, but the thumbnail to watch the meeting is blank and it is like there is no data. I can't download, copy shareable link, delete or do anything. 

If someone shares their link with me, I am able to see the video, but I can't see it within our zoom platform. I tried to find a privacy permission to toggle, but it doesn't seem like anything is off. Any help would be greatly appreciated.