unable to report on iphine on 6.7..5 | Community
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February 14, 2026
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unable to report on iphine on 6.7..5

  • February 14, 2026
  • 1 reply
  • 112 views

I have uninstalled and reinstalled and I am unable to see the option to record while on a zoom meeting through my iPhone. I click on the three dots but the option is not there to record nor save to system. My classmates are able to record and are using the free version as well even during my zoom meeting they are able to record.

    Best answer by Don.z

    Hello, ​@Manuel Pineda!

    I’m sorry for the late response. On iPhone, the Record button may not appear for Zoom Workplace Basic (free) accounts because local recording isn’t supported on iOS devices.

     

    Recording from a phone uses Zoom’s cloud recording feature, which is available only when the meeting host has a licensed (paid) Zoom account with cloud recording enabled.

     

    That’s why reinstalling the app didn’t change the setting — it’s related to the account permissions rather than the device itself.

     

    A few things to check for your class:


    • If you are not the host, the host would need to allow participants to record or assign you as a co-host.
    • If the meeting host is using a Basic (free) account, cloud recording will not be available during the session.
    • Classmates who are able to record may be:
    – recording from a computer, where local recording is supported, or
    – joining a meeting hosted by a licensed Zoom account with cloud recording enabled.
     

    You can check out this link for more information.

    I hope this helps.

    1 reply

    Don.zAnswer
    Community Manager
    May 15, 2026

    Hello, ​@Manuel Pineda!

    I’m sorry for the late response. On iPhone, the Record button may not appear for Zoom Workplace Basic (free) accounts because local recording isn’t supported on iOS devices.

     

    Recording from a phone uses Zoom’s cloud recording feature, which is available only when the meeting host has a licensed (paid) Zoom account with cloud recording enabled.

     

    That’s why reinstalling the app didn’t change the setting — it’s related to the account permissions rather than the device itself.

     

    A few things to check for your class:


    • If you are not the host, the host would need to allow participants to record or assign you as a co-host.
    • If the meeting host is using a Basic (free) account, cloud recording will not be available during the session.
    • Classmates who are able to record may be:
    – recording from a computer, where local recording is supported, or
    – joining a meeting hosted by a licensed Zoom account with cloud recording enabled.
     

    You can check out this link for more information.

    I hope this helps.

    Community Manager
    May 21, 2026

    Hello, ​@Manuel Pineda! Just checking in to see if you’ve had a chance to review our response to your concern. I wanted to follow up since we haven’t heard back yet on whether the solution worked for you.

     

    If the response resolved your issue, please consider marking it as the best answer so others with the same question can benefit as well.

     

    If you still have questions or need further clarification, feel free to let us know — we’d be happy to help further!