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Newcomer
September 13, 2023
Question

Unable to load Zoom

  • September 13, 2023
  • 2 replies
  • 2 views

Help! Need prior version of Zoom. Suddenly yesterday morning (I used Zoom successfully until then) I can't load it again. I have removed and reinstalled, rebooted, etc., multiple times with no success. Maybe a rollback to the version just prior to the current one would work since it was working two days ago?

The same thing happened last November and a rep was able to provide me with the prior version which worked fine until the next update with fixes was released. I tried reaching out but that email didn't work as the case had been closed.

Thank you,

2 replies

Newcomer
September 13, 2023

I had the same problem after the Windows update yesterday.

Mac seems okay, though.

Only the PC has the problem.

 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
September 14, 2023

Which version did you install that breaks? And on what version of Windows?

SGPGaryAuthor
Newcomer
September 14, 2023

Since I can't load it to see the version I have to assume it is this one. Version 5.15.12 (21574) (64-bit) .

 

Running Windows 7, yes, still. My system won't run Windows 10 effectively and my peripherals and some software won't run on 10 with a new computer so I'm kinda stuck until have a a lot of money (and time) to spend replacing everything. Believe me it's been an issue at times but nothing to be done about it at the moment. 🙂

 

Newcomer
September 14, 2023

I'm having the same problem on my macbook pro