unable to install zoom on mac | Community
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Newcomer
January 19, 2023
Question

unable to install zoom on mac

  • January 19, 2023
  • 1 reply
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    1 reply

    Newcomer
    January 19, 2023

    Permissions to install
    Click on the Apple Icon at the top left corner of your screen. ...
    Click on Security & Privacy.
    Click the lock icon at the bottom left to have access to make changes.
    Enter your computer administrator's username and password.
    Change Allow apps downloaded from: to App Store and identified developers.

     

    Regards,

    Will

    Newcomer
    January 20, 2023

    I have done the above steps....security and privacy...allowed downloads from App Store and identified developers....  But I still cannot download Zoom.  Please help!

     

    I get the message: The installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance.    I am on a MacBook Air ( Ventura) (System setting version 15.0)

     

    Newcomer
    January 25, 2023

    I have the same issue 😞

     

    UPDATE: This may seem weird but I think it has something to do with Dropbox and it moving the Dropbox folder to another location. What I did is I moved the Zoom installer from my Mac's Download folder to a folder that does not sync with Dropbox, in my case that's the Photos folder. After moving it there, I double-clicked on the installer and was able to successfully install Zoom. Hope this helps.