Unable to install Zoom - Mac | Community
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C
Newcomer
Chickenlips
Newcomer
December 23, 2022
Question

Unable to install Zoom - Mac

  • December 23, 2022
  • 5 replies
  • 0 views

On download Zoom asked for permission to access my downloads folder. I initially denied permission and now when I download the zoom installer it errors out and says it cannot be installed... I have restarted my Mac and yes I have the App Store and other developers ticked. Please help...

    5 replies

    R
    Community Manager
    rn-zm
    Community Manager
    December 29, 2022

    Hi @Chickenlips you can look into this KB from Apple on Control access to files and folders on Mac and allow Zoom. 

    S
    Newcomer
    skim30
    Newcomer
    January 1, 2023

    Hello, I am also having the same problem as @Chickenlips. When I go into my settings to allow Zoom, Zoom isn't even an option. I have already downloaded it and can see it in my apps but I cannot access it. 

    Z
    Newcomer
    ziinda
    Newcomer
    January 20, 2023

    Hey! Same thing happened to me!

    Go to Privacy & security> tap on Files and Folders > tap on Installer > turn on the toggle for Downloads Folder

    Hopefully this helps!

      A
      Newcomer
      Alicia821w
      Newcomer
      December 5, 2023

      I don't have this option? I click on files and folders and INSTALLER is not an option? It's not listed! Help

      J
      Newcomer
      janvin624
      Newcomer
      April 14, 2023

      Thanks so much for the tip! It worked!

      R
      Community Manager
      rn-zm
      Community Manager
      April 17, 2023

      Hi @Chickenlips you have some responses here that may be a potenital solution! If so, don't forget to click the 'accept as solution' button. 

       

      If you're still having issues, I would love to further help and troubleshoot. Thanks! 🙂

      J
      Newcomer
      Jameswalter
      Newcomer
      April 18, 2023

      If you can’t use Zoom on your Mac because you’re running an outdated app version, use the Zoom Web client or mobile app. Check if you can join your meeting. You can try to update your desktop app after the meeting is over.

      Also, make sure you’re running the latest macOS version on your computer. A number of users said that updating their OS version fixed their Zoom installation errors. Click on your Apple Menu, go to System Preferences, and click on System Update to check for updates.

       

      Regards,
      John

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