Unable to edit Waiting Room

I worked with Zoom support on this one for a while. I opened up an incognito window and deleted the custom video in the waiting room, then saved it. Then went back in and re-uploaded it and eventually it worked. It was super frustrating because it said it updated, but once the meeting started, it was the old video.

I had the same issue where the Waiting Room screen didn’t show the updates.

Here’s what worked for me:

Under the Waiting Room Options subheading, there’s a small lock icon. Click it to turn it blue—this allows the Waiting Room updates to be visible to users.