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Newcomer
SA65
Newcomer
December 18, 2024
Question

Unable to connect

  • December 18, 2024
  • 1 reply
  • 0 views

For about a week now, when I start a meeting I get the "unable to connect" message.  I have a stable internet connection and no firewall or proxy. I've been using Zoom since 2014 and this has never happened before. I've reported this problem twice and have not received any response from Zoom. Does anyone have a solution to this problem? It's interfering with my volunteer work.

    1 reply

    storyhub
    Community Super Champion | Customer
    storyhub
    Community Super Champion | Customer
    December 19, 2024

    The Zoom community is here to provide you with assistance as a form of customer service. Most of us here are skilled volunteer users of Zoom offering free assistance. You did not state what device you are using so I will assume a MacOS. See the following: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062834

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