Unable to Assign Co-host

Forum|Forum|1 year ago
July 2, 2024
3 replies
8 views

Hi,

I have checked my settings in Meeting Basics and all appear to be set correctly. I have also checked, Account Management / Account Settings and looks in order with the exception there doesn't appear to be an option to enable or disable co-host, so I assume all is correct.

Yet, when I am in the meeting, I can only assign a host and not a co-host.

Meeting Features

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colegs

Community Champion | Employee

@Captur - Are you trying to assign the co-host after the meeting started? And do you have a paid account? You verified co-host is enabled in the meetings>basic settings? You are not able to assign them until the meeting starts on a paid account. Then you should be able to go to the participant list, hover on a the participant, click more and 'make a co-host'.

Guide to co-hosts.

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CapturAuthor

Newcomer

Hi,

Yes, I do have a paid account
I believe co-host is enabled under Meeting / Setting / Basic
Yes, I have been to participant, click on more to search for co-host and it is not there.
In fact, this is where I first noticed the option was not there and troubleshot reasons for why I didn't have this option like I usually do before posting in the community.

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colegs

Community Champion | Employee

Did you say you were the participant or the host? Only the host can assign a co-host.

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CapturAuthor

Newcomer

Hi @colegs

I am the owner of the account and so I am the host.

Now I have checked associates who have Zoom when I look at their settings under Meeting / settings / basic under co-host the have the toggle to put in on or off.

I do not have that option even thought it is a paid account!

I have very important meeting today where I need this function working properly and I can not go back and forth on chat to get this resolved.

Can I have someone fix this immediately!!

Thanks!!