Unable to access unlimited meetings that my University says I have. | Community

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Unable to access unlimited meetings that my University says I have.

Forum|Forum|3 years ago
December 11, 2022
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My university admin says they can't change my account. Zoom says "This email domain has already been managed by another account. (200)" How do I resolve this? Group meetings always run over the 45 minutes and the university says "I should have this."

Community Super Champion | Customer

Hi, @franmcveigh,

Are you saying your Meetings automatically end after 40 minutes?

On the Zoom web portal your Profile page (https://zoom.us/profile) go to the Account section and see if it says Licensed or Basic:

If it says Basic, ask your Zoom Admin if you are supposed to have a Licensed account.