This recording does not exist. (3,301) | Community
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A
Newcomer
anam
Newcomer
June 8, 2022
Question

This recording does not exist. (3,301)

  • June 8, 2022
  • 7 replies
  • 6 views

Hi there,

 

Please help I am getting 'This recording does not exist. (3,301)' error.. Need to send meeting recording to a client and they are getting the same error on their end.

 

Kind regards

 

      7 replies

      L
      Newcomer
      lachlanwhite
      Newcomer
      July 22, 2022

      Me too, happening on all calls since June 26th - please assist!

       

      crchan123
      Employee
      crchan123
      Employee
      August 1, 2022

      Hi @anam, welcome to the Zoom community! Were you recording on your local computer or to the cloud? 

      A
      Newcomer
      Appamada
      Newcomer
      August 28, 2022

      i recorded to the cloud and its not in the trash, just says doesnt exist

       

      A
      Newcomer
      ADro
      Newcomer
      August 9, 2022

      I have the same issue and I have cross checked the trash folder as well. Meeting was recorded on cloud but now it does not exist (Meeting was scheduled on Aug 8 8:00 AM PST) 

      A
      Newcomer
      Appamada
      Newcomer
      August 28, 2022

      this has happened to me, and it is not in the trash, did you resolve your issue, if so, how?

      A
      Newcomer
      anamAuthor
      Newcomer
      August 28, 2022

      Heya, no sorry hasn't been resolved yet. I will let you know if it does 🙂

      L
      Newcomer
      LoneStarNot
      Newcomer
      October 6, 2022

      I finally realized the "Copy" button copied _both_ the URL _and_ the password.

      When pasted to my browser, the password part broke the URL -- yielding the 3,301 error.

      When I pasted the combo elsewhere and used JUST the URL, it worked fine.

        J
        Newcomer
        johnyK
        Newcomer
        January 9, 2023

        we are having the same issue for the following recording:

         

        https://zoom.us/recording/management/detail?meeting_id=%2F8ovVXMzTxKIWHecaWJtEg%3D%3D

         

        ZoomVA
        Community Manager
        ZoomVA
        Community Manager
        April 17, 2023

        Hi all, if you're receiving Error 3301 (3,301) it usually means that the recording is either in the trash or permanently deleted. If it's in the trash, it may be possible to recover it. If the account was deleted or terminated though, the cloud recordings associated with the account will also be deleted. To recover a recording from the trash, please try the troubleshooting steps in our support article.

        Z
        Newcomer
        ZoomWrookie
        Newcomer
        August 31, 2023

        But the recording DOES exist. Frequently a link sent from an Android to a iPhone renders "This recording does not exist. 3,301" but then the sender sends it again and it works. So, what is the issue when the recording DOES exist, but the message states that it doesn't?  This link delivered "This recording does not exist. 3,301" - https://us02web.zoom.us/rec/share/-ddXY2-oL4c§NXNdC2XZi0i2r3YVoQbI§§EHL0xaGaSIDKTUwItIUe3vqmvo83dT.§BVjP6kI8YnPVQOq  

        While this link worked:

        https://us02web.zoom.us/rec/play/gC30VfB8yPLtgg5ZZcef3HNvFTGcTvNxkYXHXteoq11i8tyB8zrkVOwsRWImqdowf-78lZJbTAyme-B4.4pDhk1T7rfy1imw3?canPlayFromShare=true&from=share_recording_detail&continueMode=true&componentName=rec-play&originRequestUrl=https%3A%2F%2Fus02web.zoom.us%2Frec%2Fshare%2FZRY7yP8aYmmCLFJZ-3jywMPWECwHDWkdU0LoIYpUkZrhO_Z1S-hitcgqgmWB1i1H.qiM0_8QpTQzG-aJO

        Z
        Newcomer
        ZoomWrookie
        Newcomer
        August 31, 2023

        The troubleshooting recommended only applies to recordings that have been trashed or actually no longer exist. In this case, the recording DOES exist, so there must be more to it that simply retrieving it from the trash. 

         

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