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Newcomer
Neo1
Newcomer
October 28, 2021
Question

the screen freezes

  • October 28, 2021
  • 1 reply
  • 0 views

When I'm having a conversation on ZOOM, the screen freezes and I can't hear the audio.

This happens frequently.

I tried it at a friend's house, but I get the same symptoms.

On the other hand, when I do it at home on another PC, I can have a conversation without any problem.

Furthermore, when I use SKYPE, it freezes as well.

The PC is a NEC Lavie.

Thank you very much for your help.

    1 reply

    ChrisO
    Participant
    ChrisO
    Participant
    October 28, 2021

    It sounds like your pc is not up to par for running these applications. If you can run them on another PC and it works fine then there is nothing wrong with your network and or account. If you are using the app you could try disabling hardware acceleration under Settings>>Share Screen>>Advanced and see if that helps.

      N
      Newcomer
      Neo1Author
      Newcomer
      October 31, 2021

      Thank you for your replay 

      The network adapter built into the PC was broken.
      When I attached the USB network adapter and did Zoom, it did not freeze.

       

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