The GALLERY option not playing on RECORDINGS | Community
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Newcomer
August 1, 2024
Question

The GALLERY option not playing on RECORDINGS

  • August 1, 2024
  • 1 reply
  • 5 views

When I send the recording link to my clients after using GALLERY option it only shows them, not me. 

What is wrong? Why can't they see us both?

1 reply

MGSR
Community Manager
Community Manager
August 1, 2024

Hello @Zoomerkanderson,

 

Welcome to the Zoom community! We're glad to have you here. 

Certain recording layouts are available with local recordings, others with cloud recordings, and some can be used for both types.

For local recordings, which are saved on your computer, the recording captures exactly what the person recording sees. If they’re in speaker view when they start recording, that’s how the video will look. If they switch to Gallery View or someone starts sharing their screen, the recording will still reflect what the recorder sees at that time.

Cloud recordings are saved on Zoom’s servers rather than on a participant’s device, so they don’t reflect anyone’s personal view of the meeting. You can record different layouts at the same time, but you need to set this up in the recording settings on the web portal before the meeting starts. Any changes made after the meeting begins won’t apply to the current session.

You can read more in this article

Please let me know if you need further assistance.

Newcomer
August 1, 2024

Thank you but... I have set it to record the GALLERY option in cloud settings.

It still doesn't work. I checked that before I asked for help

 

 

MGSR
Community Manager
Community Manager
August 2, 2024

I'm sorry to hear that. Please submit a ticket here for further assistance with our technical support team.