Text/Chat text cursor entry jumps away | Community
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P
Newcomer
PNAWT
Newcomer
March 20, 2023
Question

Text/Chat text cursor entry jumps away

  • March 20, 2023
  • 3 replies
  • 20 views

When chatting or using the text editor on any function such as renaming, the text cursor jumps away from the text line when a person enters, a hand is raised or any other input to the system. This creates problems in communicating with cohosts and other important text entries. This issue was created after updating several updates ago. This was not always a problem, but it is a serious issue in running a meeting.

      3 replies

      J
      Newcomer
      Jameswalter
      Newcomer
      March 21, 2023

      Sign in to the Zoom web portal.
      In the navigation menu, click Settings.
      Click the Meeting tab.
      Under In Meeting (Basic), click the Meeting chat toggle to enable or disable it. 
      If a verification dialog appears, click Enable or Disable to verify the change.

       

       

      Regards,
      James

      T
      Newcomer
      temporary1
      Newcomer
      March 28, 2023

      Hi there,

       

      I am having this same problem, but I am a little unclear on the suggested fix.  What should the end state look like?  I am assuming it should be "enable", but that was already the set-up. Could you clarify? 

       

      @PNAWT  - did you have a chance to try this yet, and if so, did it work for you?  Thanks!

      T
      Newcomer
      temporary1
      Newcomer
      April 20, 2023

      Hi all,

       

      I have this question posted to a few different forums and threads, a user on Reddit provided the following to me today.  I tried it and it completely solved the problem for me; hope it does the same for the rest of you.  Best of luck all!

       

      Here is an old version of Zoom to roll back to:  https://zoom.us/client/5.13.3.11494/ZoomInstaller.exe?archType=x64. They did suggest I run the "Zoom Clean" process which fully uninstalls zoom. Here is the link to that.

      https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

      F
      Community Champion | Customer
      Frank_TB
      Community Champion | Customer
      April 20, 2023

      Hello,

       

      if this issue is specific to a version and not some other reason you would be doing yourself and all Zoom users a service by reporting the issue in a Zoom support ticket so that it can be identified and fixed by Zoom developers.


       I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  


      Regards

       

       

      O
      Newcomer
      OgeOde
      Newcomer
      October 19, 2024

      I am having the same issue. And I have seen many posts about this issue with no response from Zoom support. 


      I am teaching a class via Zoom and I cannot even hold a drop down arrow open for long enough. It is totally destabilizing. I am forced to click on items quickly before they disappear....and the apologies to my students. 

      Any recommendation on how to fix his will be appreciated. Thanks.

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