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C
Community Champion | Partner
Calvo
Community Champion | Partner
March 15, 2023
Solved

Sync not correct using the Outlook Plugin

  • March 15, 2023
  • 2 replies
  • 4 views

Hi Community

our users claiming that the syncronisation form Outlook Client trough the Zoom Outlook Plugin is not acurate.

There are missing entries that can see in Outlook but not in the Zoom Client.

Mostly of them are invitations and alos invitations without Zoom Meeting appointments.

 

Anyone who experianced the same issues and maybe have a solution for that?

Our setup is:
Windows 10

Outlook 2019

MAPI integration in Outlook

Newest Zoom Client  Version: 5.13.11 (13434)

Newest Zoom Outlook Plugin  Version: 5.13.10.810

 

 

Thanks in advance

 

cheers

calvo

 

      Best answer by Calvo

      Hi

      yes it was solved by installing the newest Version of Outlook Plugin from Zoom.

       

      Cheers

       

      2 replies

      C
      Community Champion | Partner
      CalvoAuthor
      Community Champion | Partner
      March 15, 2023

      I got the information from our customer that it is am intermitently issue. Some day all appointments are displayed in the Zoom Client and somtimes not.

      I have no opened a support case, but if someone has an idea please add it here.

       

      thanks

      calvo

       

      T
      Newcomer
      ther0g
      Newcomer
      October 16, 2023

      Any update on this issue from support?

      C
      Community Champion | Partner
      CalvoAuthorAnswer
      Community Champion | Partner
      October 25, 2023

      Hi

      yes it was solved by installing the newest Version of Outlook Plugin from Zoom.

       

      Cheers

       

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