Sync mute button feature no longer working recently
Within the last few weeks the Mute Sync with my Jabra PRO 930 has stopped working on my Macbook. It has been working great for the last several years.
Environment:
- MacBook Pro: Ventura 13.5
- Zoom: Version: 5.15.7 (21404) (Verified that "Sync buttons on headset" is still selected in Audio settings)
- Jabra Connect: Latest Version
- Jabra PRO 930: Firmware Version 2.31.0 (Value Pack 1), Softphones: Zoom Ready
At first I thought it was related to mixing Zoom and Teams meetings. I have had issues in the past when going between the two programs. But after much troubleshooting I am no longer able to get this to work.
I've tried several of the recommended solutions in other threads. Some things that I've tried:
- Shutdown Zoom, Shutdown Jabra Connect. Restart Jabra Direct... wait, then restart Zoom: Failed
- Restarted entire computer: Failed
- Installed Jabra Direct: Failed (NOTE: This was working fine without Jabra Direct installed previously)
- Updated firmware on Jabra headset to latest version: Failed
Best I can tell this is likely related to some recent Zoom updates as I've seen this happen in the past, but it is quite frustrating not being able to use my headset buttons to mute and unmute during a meeting. Especially when I want to walk around my office while on a call (such as getting another cup of coffee).