Summaries are not working

12 replies
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Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

Meeting Summary

MGSRAnswer

Community Manager

Hello there,

I'm sorry for the inconvenience.

Please try disabling the automatic summary, logging out of your account, clearing your browser’s cache, and then logging back in. Afterward, you can turn the automatic summary back on.

Please let us know if this helps or if you need further assistance.

M

meline

Explorer

Same problem - it's worked up until very recently and I need it back!

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MGSRAnswer

Community Manager

Hello there,

I'm sorry for the inconvenience.

Please try disabling the automatic summary, logging out of your account, clearing your browser’s cache, and then logging back in. Afterward, you can turn the automatic summary back on.

Please let us know if this helps or if you need further assistance.

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S

sashapooks

Newcomer

I find that it records some meetings but not others. Would there be a reason for this?

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D

dls19

Newcomer

My ai was automatically set to send meeting summaries. Big fail as I had trusted this to take place. Zoom I hope you have a fix to retroactively get this done. I trusted your service to deliver given its what I pay for.

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MGSR

Community Manager

Hello there,

I'm sorry for the inconvenience.

If the solution above did not resolve your concern, please submit a ticket to our technical support team for additional troubleshooting and possible retrieval of your meeting summary.

Thank you.

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