Sudden problems: Automatic Recording & Audio only via Phone!

Forum|Forum|4 years ago
September 1, 2021
3 replies
0 views

After two years of using Zoom for multiple kinds of meetings without problems, suddenly last Sunday, Aug. 29, two anomalies arose:

• Recording of meeting began automatically without my ever having clicked for automatic recording (in fact, I cannot find an automatic recording activation button where another website said it would be!).

• Zoom participants could see me but not hear me. On my end, Mac internal microphone was fully activated, but when I tried Join Audio all that came up was a window I'd never seen before that provided only Phone & some numbers to use for doing audio via phone.

Retrying since then has produced same results. I've deleted & reinstalled Zoom (5.7.6). I'm on Mac OS 11.5.2, so everything's up to date. Help!

Best answer by Bort

Hi @TitusPresler

It could be that your Personal Meeting Room settings were changed by mistake when you were scheduling something. I'd suggest going to your Meetings page, then select the Personal Room tab to view your Personal Meeting Room's settings. There you can edit the meeting and adjust the settings your PMI uses. I would guess that you have Automatic Recording enabled there, which is where it needs to be disabled (adjusting things on the Settings page does not affect already scheduled meetings and your PMI). Be sure to check the Automatic Recording setting and the Audio setting, to ensure its set to Computer audio or Telephone and Computer audio.

Bort

Employee

Hi @TitusPresler

Sounds like the settings you typically schedule meetings with have changed, which is causing the odd behaviour. Do you use your PMI for all your meetings, or random IDs through scheduling or instant meetings?

T

TitusPreslerAuthor

Newcomer

Thanks for replying, Bort. I assume PMI is something like Personal Meeting Identification? If so, yes, I use my personal ID for all my meetings. I've triple-checked all my settings: I have not authorized automatic recording & have not even been able to find the button for de-authorizing it. When I do an audio check, my internal microphone is registering sound just fine. So I continue to be totally mystified. Any advice you may have will be very appreciated.

T

TitusPreslerAuthor

Newcomer

Hi Bort. You solved my problem! I was not aware of editing a Personal Meeting at that spot. Somehow the Telephone Audio & Automatic Recording options had been activated, unbeknownst to me. So I've been able to solve this otherwise inexplicable problem. Thanks so very much!

P

PastorJohn

Newcomer

This worked. I was getting the audio box with phone numbers and people couldn't join the audio. Somehow in the scheduler the audio was set to "Telephone" instead of "Telephone & Computer." I reset it and all is well.

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