stuck at zoom home screen | Community
Skip to main content
Newcomer
November 30, 2021
Question

stuck at zoom home screen

  • November 30, 2021
  • 1 reply
  • 9 views

Hi

 

I have a problem when running the zoom application on windows 10. 

 

It starts up perfectly fine and then when I try to click the settings icon (on home screen or from username initial tab in the right upper corner) it starts loading but opens nothing, after a while it stops the loading altogether.

 

This unresponsive behavior started after I unchecked the box in the settings that minimizes to application tray upon closing the app.

I have tried:

- updating windows 10

- close and open app (close from application tray and also from task manager)

- update zoom

- uninstall and reinstall zoom

- uninstall and delete all related files from file explorer and registry editor then install again

 

Images are in attachment

 

I am running:

ryzen 5 5600x

rtx 3070ti

MPG B550 GAMING EDGE WIFI

    1 reply

    Community Manager
    December 8, 2021

    Hey @plshelpmeout, mind uninstalling the Zoom and installing it again?

     

    Please follow below step:
    1. Download CleanZoom.zip here thru this link https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip 
    2. Uninstall Zoom Client using above-downloaded file (CleanZoom.zip)
    3. After uninstall, restart your computer first and
    4. Start with new installation from ​https://zoom.us/download 

     

    Let me know if this helps and ensure you have the latest version of Zoom installed! 🙂