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Newcomer
January 31, 2023
Question

Storage Issue

  • January 31, 2023
  • 1 reply
  • 0 views

I have Zoom One Pro, and currently am being advised that I am using 90% of my storage, 13.5% of 15GB.  In the Plan Options it advises that One Pro has only 5GB storage, and I've never had an issue with storage before.  Now I have only 9 videos stored where I used to have over 100.  Can someone advise if Zoom has changed it's storage policy in the recent past - like past month?  Thank you!

 

    1 reply

    Community Champion | Employee
    January 31, 2023

    Hello,

     

    Please go thru these steps to manage your cloud recording storage:

    https://support.zoom.us/hc/en-us/articles/7627873724685

     

    See if this helps

    karen10Author
    Newcomer
    February 1, 2023

    Thanks so much!  Will give it a try!

     

    Community Champion | Employee
    February 1, 2023

    Let me know how it goes. 

     

    If this helps, please accept the answer as an accepted solution.