Still transcribing hours and hours later | Community
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Newcomer
Citizen689
Newcomer
February 25, 2022
Question

Still transcribing hours and hours later

  • February 25, 2022
  • 1 reply
  • 0 views

Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least:  7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel".
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.

Anna

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    December 7, 2022

    Hey @Citizen689, wondering if you're still running into this issue? If so, suggest contacting Zoom technical support and they can further look into your issue

    L
    Newcomer
    lynnearoberts
    Newcomer
    June 14, 2024

    I am having this issue or a meeting that took place four days ago. My team has since successfully received the audio files and transcriptions for numerous Zoom meetings. Please help - Zoom tech bot was no help at all (waste of my time). I also tried to submit a ticket, but that was a dead end attempt. How do I reach a live person to assist?

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